WHERE ARE YOUR SHOES MADE?
Our shoes are handmade in Porto San'Elpidio Italy. Our shoes are lovingly crafted using traditional methods. They are designed for comfort and fit, using mid-width last structures to provide that extra comfort.
CAN YOU HELP ME WITH SIZING?
Our sizes are traditional EU sizing unless otherwise stated. See our description tab and size tab on each product page for individual information. If you are having trouble with your size please send an email to custom@parkandjames with your foot size and query. We will be glad to help! Our shoes are handmade in Porto San'Elpidio Italy. Our shoes are lovingly crafted using traditional methods. They are designed for comfort and fit, using mid-width last structures to provide that extra comfort.
DO YOU SHIP INTERNATIONALLY?
Yes, We ship internationally. Please note that although shipping, returns and exchanges are Free of charge, purchases subject to customs and taxes charges are born by the purchaser. We use USPS for these deliveries which can be tracked through your account.
HOW DO I MAKE AN EXCHANGE OR RETURN?
Our exchanges and returns are free worldwide. We include a return sticker in your parcel when delivered. Simply email us at email@example.com with your order number and date of purchase, then send back the parcel via the method indicated.
If you would like an exchange simply email us with the model have and the one you wish to exchange for as soon as the model being returned is in our warehouse. We will send out the reserved new size/style for you. All exchanges and returns are complimentary
Should you wish to have a refund. Simply email us at the same address and we will arrange for the return of the parcel free of charge.
WHAT IS A PRE-ORDER?
As we get new styles, we will choose particular models to make it available for a pre-order, designated by the PRE-ORDER button on the product page. A pre-order is similar to a regular order. After completing the purchase process online, we'll confirm you the date of delivery. As soon as your order is ready for delivery. We shall despatch using our usual methods. Free shipping, exchange and returns still apply.
A pre-order requires upfront payment in order to be placed on our pre-order list. As soon as your order arrives to us, we will quickly ship your order prior to making our the products available to the general public.
WHAT TYPE OF LEATHER DO YOU USE?
We only use luxurious Italian leathers. We choose our leathers very carefully for their durability and beauty. Many of our leathers feature patinas that will slowly change over time. Adding extra allure to your structured flats. For more information on how our shoes are made take a look at our Handmade in Italy section.
Should you have any enquires not listed here. Please feel free to contact us at firstname.lastname@example.org